Dear support team,
I bought a packs of credits (total 8 credits $60), your team had sent email said"We have successfully processed your order, ” and Paypal shows that you have received my money. But credits don’t show up CL-Eye Device Manager.
From a user Dave said:
“First I tried purchasing from the web site directly, then tried using the “Add Credits” button in the CL-Eye Device Manager.
After buying four credits, I still see 0 available credits in Device Manager.
Maybe this was caused by the issues I had setting up and account. I first tried setting up a new account, but never got an activation email after waiting a couple of days. So, I used my Yahoo account.
Device Manager authenticates using my Yahoo credentials and that’s where I did the purchase of the last two credits. But, they still don’t show up and I can’t activate my cameras.
Help!
Dave Thomas”
I sign in with yahoo account too, but now I change my ursername to zhangyang. However I still can’t find my credits.
Our team needs them in such a hurry, Could you help me?
Thank you.
